Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website at dlgtech.io (the "Site") and the software engineering services (the "Services") provided by Evgenii Dolgov PR Novi Sad, operating as DLG Tech ("we", "us", or "our"), registered in the Republic of Serbia.

By accessing the Site or engaging our Services, you ("you", "your", or "Client") agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our Services.

1. Services Overview

DLG Tech provides software engineering, technical architecture, and development services. Our engagement models include:

• Full Delivery — end-to-end project execution with defined scope and deliverables.
• Dedicated Team — a team of engineers working exclusively on your project under our technical oversight.
• Team Extension — individual engineers integrated into your existing team, working under your day-to-day direction.

The specific scope, deliverables, timeline, acceptance criteria, and pricing for each engagement are defined in a separate written agreement, such as a Statement of Work (SOW) or service contract, signed by both parties. These Terms apply generally; the applicable SOW or service contract takes precedence in case of conflict.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding agreements on behalf of yourself or your organization. By using the Site or engaging our Services, you represent and warrant that you meet these requirements.

3. Independent Contractor Relationship

DLG Tech and its team members are independent contractors. Nothing in these Terms or any SOW creates an employment, partnership, joint venture, or agency relationship between DLG Tech (or its personnel) and you. Our engineers, even when integrated into your team under the Team Extension model, remain contractors of DLG Tech. You are not responsible for providing employee benefits, insurance, or tax withholdings for our personnel.

4. Intellectual Property

4.1 Site Content

All content on the Site — including text, design, graphics, logos, images, and underlying code — is owned by DLG Tech or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any Site content without our prior written consent.

4.2 Client Work Product

Ownership of work product created during a service engagement (deliverables, source code, documentation, designs) is defined in the applicable SOW or service contract. Unless otherwise agreed in writing:

• Upon full payment of all applicable fees, the Client receives all intellectual property rights to the custom work product created specifically for them ("Client IP").
• Until full payment is received, all intellectual property rights in deliverables remain with DLG Tech.

4.3 Retained Rights

Notwithstanding the above, DLG Tech retains all rights to:

• General knowledge, skills, techniques, and experience gained during the engagement.
• Pre-existing tools, frameworks, libraries, and code owned or developed by DLG Tech independently of the engagement ("DLG Tech Tools"). If DLG Tech Tools are incorporated into deliverables, the Client receives a perpetual, non-exclusive, royalty-free license to use them as part of the delivered product.
• Open-source software components used in deliverables, which remain subject to their respective open-source licenses.

4.4 Portfolio Rights

Unless prohibited by the applicable SOW or a separate NDA, DLG Tech may reference the Client's company name and a general description of the engagement (without disclosing confidential information) in its portfolio, marketing materials, and case studies.

5. Confidentiality

Each party ("Receiving Party") agrees to hold in strict confidence all non-public technical, business, or financial information disclosed by the other party ("Disclosing Party") during the course of an engagement ("Confidential Information").

• Confidential Information shall not be disclosed to any third party without the Disclosing Party's prior written consent, except to employees, contractors, or advisors who have a need to know and are bound by comparable confidentiality obligations.
• The Receiving Party shall protect Confidential Information with at least the same degree of care it uses for its own confidential information, but in no case less than reasonable care.
• This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party without restriction prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the Receiving Party gives prompt notice to the Disclosing Party.

This confidentiality obligation survives termination of these Terms and any related service agreement for a period of 3 years.

6. Payment Terms

Payment terms, rates, currencies, and schedules are set out in each individual SOW or service contract. Unless otherwise specified in the applicable SOW:

• Invoices are due within 14 calendar days of issuance.
• Late payments incur a late fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on the outstanding balance, calculated from the due date.
• All fees are exclusive of applicable taxes (including VAT, sales tax, and withholding taxes), which are the responsibility of the Client.
• If payment is overdue by more than 30 days, DLG Tech reserves the right to suspend work until the outstanding balance is settled, without liability for any resulting delays.

7. Non-Solicitation

During the term of any service engagement and for a period of 12 months following its completion, neither party shall directly solicit or hire any employee, contractor, or team member of the other party who was involved in the engagement, without the other party's prior written consent. This restriction does not apply to general public job postings or unsolicited applications.

8. Warranties & Disclaimers

8.1 Service Warranty

We warrant that our Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. If any deliverable does not materially conform to the agreed specifications, we will re-perform the relevant work at no additional cost, provided you notify us in writing within 30 days of delivery with a detailed description of the non-conformity. This re-performance is your sole and exclusive remedy for non-conforming deliverables.

8.2 Site Disclaimer

The Site and all its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

8.3 No Legal, Tax, or Financial Advice

Nothing on the Site constitutes legal, tax, financial, or professional advice. Any information provided is for general informational purposes only.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Aggregate cap — Our total aggregate liability arising from or related to these Terms, the Site, or the Services (where not separately capped in a SOW) shall not exceed the total amounts paid by you to us in the 12 months preceding the event giving rise to the claim, or €1,000, whichever is greater.
• Exclusion of indirect damages — In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, regardless of whether such damages were foreseeable or whether the party was advised of the possibility of such damages.
• Exceptions — The limitations above do not apply to: (a) breaches of confidentiality obligations under Section 5; (b) intellectual property infringement under Section 4; (c) willful misconduct or gross negligence; or (d) liability that cannot be limited by applicable law.

Liability caps for specific service engagements may be defined in the applicable SOW or service contract, which shall take precedence.

10. Indemnification

You agree to indemnify, defend, and hold harmless DLG Tech and its owner, contractors, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from or related to: (a) your use of the Site in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) any content, data, or materials you provide to DLG Tech in connection with a service engagement that infringe or misappropriate any third-party intellectual property rights.

11. Acceptable Use

When using the Site, you agree not to:

• Interfere with or disrupt the Site's infrastructure or security features.
• Attempt to gain unauthorized access to any part of the Site, server, or connected systems.
• Use automated tools (bots, scrapers, crawlers) to access the Site beyond what is permitted by our robots.txt file.
• Transmit any viruses, malware, or other harmful code.
• Use the Site for any purpose that is unlawful or prohibited by these Terms.

12. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government actions, sanctions, embargoes, labor disputes, power outages, telecommunications failures, cyberattacks, or disruption of critical third-party services. The affected party shall notify the other party promptly and use commercially reasonable efforts to mitigate the impact. If the force majeure event continues for more than 60 days, either party may terminate the affected SOW upon written notice.

13. Termination

• Site access — We may suspend or terminate your access to the Site at any time, with or without cause and without prior notice.
• Service engagements — Termination of a service engagement is governed by the applicable SOW or service contract. In the absence of a specific termination clause, either party may terminate a service engagement with 30 days' written notice. The Client shall pay for all work completed and expenses incurred up to the effective date of termination.
• Survival — The following sections survive termination: Intellectual Property (Section 4), Confidentiality (Section 5), Warranties & Disclaimers (Section 8), Limitation of Liability (Section 9), Indemnification (Section 10), and Governing Law (Section 15).

14. Third-Party Links & Services

The Site may contain links to third-party websites or services (e.g., Calendly, LinkedIn, GitHub). These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, terms, or availability of any third-party sites. Your interaction with third-party sites is governed by their own terms and policies.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Serbia, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute is not resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts in Novi Sad, Republic of Serbia.

For clients located in the European Union, nothing in these Terms affects your mandatory statutory rights under applicable EU consumer protection laws, including the right to bring claims in the courts of your country of residence. For clients located in the United States, disputes may be subject to a separate arbitration clause if specified in the applicable SOW.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any applicable SOW, service contract, NDA, and our Privacy Policy, constitute the entire agreement between you and DLG Tech regarding the subject matter hereof and supersede all prior oral or written agreements, representations, and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

16.3 Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. DLG Tech may assign its rights and obligations to a successor entity in connection with a merger, acquisition, or sale of substantially all of its assets, provided the assignee agrees to be bound by these Terms.

16.5 Notices

All formal notices under these Terms shall be in writing and sent by email. Notices to DLG Tech shall be sent to edolgov@outlook.com. Notices to you shall be sent to the email address provided in the applicable SOW or, for Site-related matters, posted on the Site. Notices are deemed received on the business day following the date of sending.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may post a notice on the Site. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Site and notify us in writing.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Email: edolgov@outlook.com
• Entity: Evgenii Dolgov PR Novi Sad, Republic of Serbia